Terms and Conditions

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Welcome to Mercure Thames Lodge! These Terms and Conditions govern your use of our services, including reservations, accommodations, and other offerings provided by our hotel. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Booking and Reservations

  • All reservations must be made through our official website or authorized booking platforms.
  • A valid credit/debit card is required to secure your booking.
  • Cancellation policies may vary depending on the rate plan selected; please review the specific terms associated with your reservation.

2. Payment

  • Payment for your stay will be processed at the time of booking unless otherwise stated.
  • We accept various forms of payment, including credit/debit cards and cash.

3. Check-In and Check-Out

  • Check-in time is 3:00 PM, and check-out time is 12:00 AM.
  • Early check-in and late check-out requests are subject to availability and may incur additional charges.

4. Guest Responsibilities

  • Guests are responsible for the conduct of themselves and their visitors while on the premises.
  • Any damages to hotel property or violation of hotel policies may result in charges to your account.

5. Cancellation Policy

  • Cancellations must be made in accordance with the cancellation policy specified at the time of booking. Late cancellations may result in a charge of one night's stay or the total amount of the reservation.

6. Liability

  • Mercure Thames Lodge shall not be liable for any loss, damage, or injury incurred during your stay, except as required by law.
  • We recommend that you take appropriate measures to safeguard your personal belongings during your stay.

7. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

8. Changes to Terms

  • We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are made signifies your acceptance of the revised Terms.

9. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws.

10. Contact Us
If you have any questions about these Terms and Conditions, please contact us:

Address: Mercure Thames Lodge Hotel
High Street, Staines-upon-Thames,
Surrey, TW18 4SQ,
United Kingdom