Privacy Policy
At Mercure Thames Lodge, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our hotel, book a stay, or use our website.
1. Information We Collect
We may collect personal information from you when you:
- Make a reservation or inquiry
- Register for our loyalty program
- Subscribe to our newsletter
- Participate in a survey or feedback form
The types of information we may collect include:
- Name
- Contact information (email address, phone number, mailing address)
- Payment information (credit/debit card details)
- Preferences and special requests
2. How We Use Your Information
We use your information for the following purposes:
- To process your reservations and manage your stay
- To communicate with you regarding your bookings and inquiries
- To enhance your experience through personalized services
- To send promotional materials and offers, if you have opted in
- To conduct surveys and gather feedback for service improvement
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Our service providers who assist in operating our hotel and delivering services
- Regulatory authorities when required by law
- Business partners with your consent for joint marketing initiatives
4. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Rights
You have the right to:
- Access and request a copy of your personal information
- Request corrections to your personal information if it is inaccurate or incomplete
- Request the deletion of your personal information under certain conditions
- Withdraw your consent to our processing of your information
6. Cookies
Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Address: Mercure Thames Lodge Hotel
High Street, Staines-upon-Thames,
Surrey, TW18 4SQ,
United Kingdom